Returns policy

1. Right of withdrawal (online purchases)

Customers acting as consumers have the right to withdraw from the purchase contract, without providing any reason, within 14 calendar days from the delivery of the products (or the last product, in the case of multiple orders), pursuant to articles 52 et seq. of Legislative Decree 206/2005 (Consumer Code).

To exercise the right of withdrawal, the customer must send an explicit communication to: [resi@pianetarisparmioshop.com], indicating:
- order number
- products for which they intend to exercise the right of withdrawal
- name, surname, and contact details.

2. Exclusions from the right of withdrawal

The right of withdrawal does not apply (Article 59 of the Consumer Code) to:

• Products sealed for hygiene and health protection (e.g., laundry detergents, household products, personal hygiene items, sanitary pads, toothbrushes, razors, etc.) that have been opened or tampered with after delivery;
• Products which, by their nature, are liable to deteriorate or expire rapidly.

3. Product return methods

From the date of communication of withdrawal, the customer has 14 days to return the products to:

[Pianeta Risparmio]
[Returns address: Via Alfredo Nobel, 298 - 81021 Aversa (CE)]

Conditions for return:

• products intact, unused, undamaged;
• original packaging intact, complete with labels and accessories;
• packaging suitable to prevent damage during transport.

Unless otherwise agreed, the direct costs of return (return shipping) are borne by the customer.

4. Refund

Once the returned products have been received and their compliance with the above requirements verified, [Gruppo Bralant, owner of the Pianeta Risparmio brand] will refund the customer all payments related to the products subject to withdrawal within 14 days of receiving the return.

The refund will be made using the same payment method used for the purchase, unless otherwise expressly agreed.

The company may withhold the refund until it has received the goods or until the customer proves that they have returned the goods (proof of shipment is valid).

Any "extra" delivery costs (e.g., express delivery compared to the cheaper standard delivery offered) will not be refunded.

5. Defective or non-conforming products

Regardless of the right of withdrawal, all products sold are covered by a 24-month legal guarantee of conformity, pursuant to articles 128-135 of the Consumer Code.

In case of:

• defective product;
• product damaged upon delivery;
• product different from the one ordered;

the customer must contact [assistenza@pianetarisparmioshop.com] within a reasonable period, indicating:

• order number;
• description of the defect / non-conformity;
• clear photos of the product and packaging.

In such cases, the return costs are borne by [Gruppo Bralant]. The customer has the right, at no charge, to the restoration of conformity by repair or replacement or, if this is not possible or excessively burdensome, to a price reduction or termination of the contract.

6. Products purchased in store

These policies refer exclusively to online purchases. For purchases made in physical Pianeta Risparmio stores, the return rules displayed in the store and the legal guarantee provided by the Consumer Code for in-person sales apply.

7. Policy updates

These return policies may be updated at any time. The applicable version is the one published on the website on the date the order was sent.